Customer Service Representative(CSR)
Full Time • Council Bluffs, IA
Replies within 24 hours
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Opportunity for advancement
- Training & development
AireServ of Council Bluffs is looking to hire a Customer Service Representative (CSR) Position. Due to our expansion & growth we are needing to bring on this position. This position will be a at work position & not home based. Hours will be 8 to 5 or 9 to 6 with a possibility of Saturdays during our buzy season. You will be working directly with our other CSR & Admin Positions along with our field personnel..
Benefits available- Healthcare Stipend, Family Heritage Policies, Vacation & Holiday, IRA with matching
As a Customer Service Representative & Dispatcher, you are a key member of the team and
represent Waldstein Plumbing on support calls. You are responsible for handling service requests and customer
complaints. Exemplifying our code of values by showing respect and courtesy to all customers and
employees.
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest
level of customer service and satisfaction and able to effectively manage a variety of situations on a
day-to-day basis.
Specific Responsibilities:
Receive incoming calls in a professional and courteous manner
Scheduling appointments
Assigning daily work/calls to other team members
Perform marketing and sales functions to sell additional work and earn business
Complete work orders, return customer calls and respond to customer complaints
Maintain office services by organizing office operations and procedures, and preparing and
reviewing purchase orders.
Perform other duties as needed which may include cross-training in related positions
Job Requirements:
Minimum 1 years of customer service experience
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive Attitude
Team player who can work independently
General computer knowledge, including Microsoft Office
Typing skills are a plus
We are actively interviewing for this position - Apply today and our hiring manager will follow up!
We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a
team of qualified experts dedicated to doing things right the 1st time.
Benefits available- Healthcare Stipend, Family Heritage Policies, Vacation & Holiday, IRA with matching
As a Customer Service Representative & Dispatcher, you are a key member of the team and
represent Waldstein Plumbing on support calls. You are responsible for handling service requests and customer
complaints. Exemplifying our code of values by showing respect and courtesy to all customers and
employees.
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest
level of customer service and satisfaction and able to effectively manage a variety of situations on a
day-to-day basis.
Specific Responsibilities:
Receive incoming calls in a professional and courteous manner
Scheduling appointments
Assigning daily work/calls to other team members
Perform marketing and sales functions to sell additional work and earn business
Complete work orders, return customer calls and respond to customer complaints
Maintain office services by organizing office operations and procedures, and preparing and
reviewing purchase orders.
Perform other duties as needed which may include cross-training in related positions
Job Requirements:
Minimum 1 years of customer service experience
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive Attitude
Team player who can work independently
General computer knowledge, including Microsoft Office
Typing skills are a plus
We are actively interviewing for this position - Apply today and our hiring manager will follow up!
We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a
team of qualified experts dedicated to doing things right the 1st time.
Compensation: $25,000.00 - $50,000.00 per year
We believe in doing the job right. And part of the job is creating a company worth working for. So when you put on that Aire Serv® uniform, you become part of a place that will take care of you the way our franchise owners take care of their own family and friends. Grounded in honesty, integrity, and no surprises. Excellent customer service can’t happen without happy, motivated, and committed employees. Which is where you come in. People like you make what the Aire Serv franchise owners do possible and creating a team that shares and exemplifies our values is as important as providing quality service for heating and cooling systems.
*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
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